You can define unique custom header messages with images for every pages. If you don't want this part you can deactivate theme settings panel... Click here to watch help videos and learn how to add unique header image and message for every pages... It's easy; only 1-2 steps...

Coaching Cards

October 14th, 2009 · admin · Catalogue Products, Trainiac Buzz Comments Off - Tags: , , , , , , , , , , , , , , , , , , ,

What it is

Talent management is crucial and the ability of supervisors , managers and alike to effectively coach direct reports is key in creating a high performing team.

Why you might need it

A set of cards that can be used to help supervisor and managers adopt a framework for thinking about performance reviews, focusing on the tough conversation that are required for employee development. The cards are used in a facilitated learning and then used as take-aways by the learners group to plan and prepare for the evaluations they will be performing in their roles.

Rationale and Outcomes

Business Objectives

Learning Objectives
  1. Improve performance
  2. Support talent management objectives
  1. Coaching framework
  2. How to handle difficult situations
  3. How to coach to specific scenarios

Program Includes

Characteristics
  1. Card Deck: Framework and approach
  2. Card Deck: Scenarios
  3. Card Deck: Reactions
  4. Communication Map Reinforcement: Framework
  5. Program Instruction and Facilitator’s Guide
  6. Trainer
    Readiness Session
    1. Duration – One hour Sessions
    2. Frequency – Once a month
    3. Period – One Year – Reviewed Quarterly
    4. Learner Group per Session – 20

      Chat Pack

      October 13th, 2009 · admin · Custom Products, Trainiac Buzz Comments Off - Tags: , , , , , , , , , , , , , , , , , ,

      What it is

      The ideal, informal on the job and management tool. A chat pack is a durable, double sided learning tool that facilitates a conversation. Great for larger chunks of content with more real estate than a card deck, chat packs can convey complex relationships and concepts. They can be sorted and sequenced and referred to in group learning situations, as well as one on one conversation.

      Continue reading »

      Bellhop Customer Touchpoint Map

      October 13th, 2009 · admin · Catalogue Products, Trainiac Buzz Comments Off - Tags: , , , , , , , , , ,

      What it is

      A day long program designed for the hospitality industry focusing on the front of house operation and the bellhop. The program covers issues like customer touch points, how to make great first impressions, you body language and behavior and other core concepts that drive great customer service and rapport building.

      Why you might need it

      The font of house operation can incur large staff turnover, and getting the critical first impression right with your team is key to building great guest relationships. This program is quick, engaging and tailored to meet your needs. Additional programs can be created to serve the training requirements of the other areas, including concierge, front desk,housekeeping and room service.

      Rationale and Outcomes

      Business Objectives

      Learning Objectives
      1. Increase guest satisfaction levels
      2. Reduce guest complaints
      3. Increase up and cross sales opportunities
      1. Identify guest touchpoints
      2. Identify guest segment or types
      3. Match touchpoints and values
      4. Evaluate positive and negative scenarios
      5. Identify relationship make or break scenarios
      6. Establish guidelines for recovery
      7. Practice correct behaviors

      Program Includes

      Characteristics
      1. Bellhop Touchpoint Learning Map
      2. Card Deck: Values
      3. Card Deck: Issues
      4. Card Deck: Scenarios
      5. Communication Map Reinforcement: Touchpoints
      6. Communication Map Reinforcement: TBD
      7. Learner Guides
      8. Program Instruction and Facilitator’s Guide
      9. Trainer Readiness Session
      10. Program Readiness Session & Pilot
      11. Carry Case
      12. Session Invite PDF
      1. Duration – One Day Session
      2. Frequency – Once a Month
      3. Period – One Year – Reviewed Quarterly
      4. Learner Group per Session – 20

      Induction and On-boarding Domain

      October 12th, 2009 · admin · Domain Expertise, Trainiac Buzz Comments Off - Tags: , , , , , , , , ,

      What it is

      Our domain expertise  focuses on getting your new, contract and current employees up to speed on the basic principles of your business, its operations, value proposition and structure.

      Why you might need it

      You’re hiring, growing and need a robust induction program to on-board the newbies as well as the old guard. We create a series of  products tailored to meet those needs. Getting folks up to speed on the big picture for your organization is important. It’s the foundation to all the other learning and communications you conduct. You have to work hard to set the base level of understanding. You’ll be surprised at the varied knowledge even your long time employees have. Sometimes we all need to be re-inducted… We can help.

      Domain Expertise

      Our expertise into this domain area has identified the following suggested objectives, which just might fit with your induction and onboarding requirements.

      Business Objectives

      Learning Objectives
      1. Reduce employee churn
      2. Improve employee survey results
      3. Reduce on-boarding cost
      1. Introduce “What we do”
      2. Link to individual behaviors
      3. Identify
        Roles and Responsibilities
      4. Understand History and Brand
      5. Understand Corporate Structure
      6. Understand Enterprise Language
      1. (Required)
      2. (Required)
      3. (valid email required)
      4. (Required)
      6. Number of Learners
      8. Engagement
      10. Will you run the training sessions?
      12. Duration
       

      Information & Graphics

      October 12th, 2009 · admin · Trainiac Buzz Comments Off - Tags: , , ,

      We use plenty of pictorial representations to support our learning objectives. Alberto Cairo has some great tips and advice for designers and artists to use. Alberto tackles the issue of translating conceptual items like words, which form the majority of our communications, into a more concrete manifestation – the visual. His short PDF can be found here.

      Continue reading »

      Executive Alignment Domain

      October 10th, 2009 · admin · Domain Expertise, Trainiac Buzz Comments Off - Tags: , , , , , ,

      What it is

      Products deployed where a team of executives use cards to sort, prioritize and focus on any number of key strategic and tactical issues. Once activities are complete the program provides for communication tools that support aligning the rest of the organization, business unit or department with their leadership team

      Why you might need it

      Your leadership group meets all the time. Why the misalignment? This program can help. One of the challenges executives face is getting aligned with others in the organization on a consistent basis. Often an uncommon language creates this misalignment. One view of the current and future state can be interpreted in many ways. What you need is consistent language and internalization.

      Domain Expertise

      Our expertise into this domain area has identified the following suggested objectives, which just might fit with your leadership alignment requirement.

      Business Objectives

      Learning Objectives
      1. Improve executive alignment
      2. Improve execution against strategy
      3. Break silos
      1. Identify Individual Strategic Issues
      2. Identify Individual Priorities
      3. Contrast & Compare to Leadership Group
      4. Discuss Points of Difference
      5. Re-Evaluate and Re-Order Priorities
      6. Achieve Consensus
      7. Practice: Communicating Priorities

      Contact us for custom alignment content

      Please fill out the form below and an account representative will get back to you with details on how we can help create customized alignment content to meet you objectives and your constraints.

      1. (Required)
      2. (Required)
      3. (valid email required)
      4. (Required)
      6. Number of Learners
      8. Engagement
      10. Will you run the training sessions?
      12. Duration
       

      Learning maps in action

      Trainiac in 60 seconds