These gaps are often what is standing in the way of the organisation achieving its goals. We hunt these gaps down and close them with Understanding. Closing these gaps will deliver a change to the performance of your people, we call this Gapenomics. We will shift behaviour in order to shift your bottom line.
A significant gap has a few characteristics. Obvious or hidden financial implications rooted in a people cost that is urgent or critical to your organisation and strategy.
We will help you discover what the true gap is so you don’t waste time focusing on the symptoms of it.
People don’t know what’s required of them to do their job.
They don’t know how the organisation’s systems work.
Confusion or inconsistency around how a process works.
Standard operating procedures (SOPs) that are in the heads of experts and not in the organisation at large.
Lack of understanding around the rationale for why things have to be done differently.
People don’t know where they fit in or how they contribute to the value chain.
