Supervisor and middle management

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Supervisor and middle management training

What is it?

Middle managers and supervisors are a critical link between business leadership and the individuals who produce your products or delivery our services. These individuals hold a huge amount of responsibility and are a key function in the lines of communication. Supervisors and middle managers require special training initiatives in order to ensure they understand both their importance as well as the most effective way to deliver on their responsibilities.

The content covered in this type of programme is based on your need – what skills, attitude or behaviour gap do your middle managers or supervisors have that needs to be closed. The differentiator is that these programme will be tailored to specifically suit the audience and their unique environment.

Why do we need it?

The intention of a good supervisor and middle manager programme is to ensure that the individuals responsible for driving strategic objectives are empowered to do so. It is critical that the individuals we rely on to manage, direct and lead our teams on the ground have the skills, attitude and knowledge to drive the right behavior and productivity. Whether the focus of supervisor and middle management training is on equipping them to be able to coach their teams, or how to implement process change, drive an agile environment, or perhaps to manage change, training needs to be developed for them.

What is the Trainiac approach?

We spend time understanding the gap that has been identified within the middle management or supervisor level, but more importantly, we spend time understanding the specific role of the audience, their responsibilities, their challenges and the underlying symptoms that have resulted in the gap. We pay attention to the relationship this level of employee has, both up and down the line. The key outcomes being to develop mentorship skills, encourage an attitude of responsibility, to show that they have their finger on the pulse that no one else does and to help them identify how best to support their teams. We design the training in a way that best suits their specific environment, leaving the middle managers and supervisors feeling empowered and best positioned to contribute towards achievement of the strategy.

What does it look like?

Environment map

Environment maps are a powerful learning tool used to help supervisors and middle managers understand the full value chain of the business, to ensure they understand the critical link they play in production/delivery.

Strategy cards

Cards and puzzles help empower supervisors to have difficult conversations, or unpack previously ignored gaps in their management styles, their skills, or their attitude towards their teams. Games that encourage team work or problem solving can be used, were relevant, to drive behavior change or the importance of continuous improvement and proper coaching techniques.

Boardgames

Various templates and brainstorming tools help supervisors and managers to express and explore their challenges and ideas that can be used to begin solving for the challenges, within the scope of their own role. They are also used to create alignment to the business strategy, values or core levers.

Brainstorming tools

Visual management tools and templates are a powerful way of encouraging middle management and supervisors to develop strong communicate and teamwork within the scope of their own teams.

Facilitator materials

All supervisor and middle management training programmes are supported by a comprehensive facilitator guide and in some cased (based on the gap that we are closing) workbooks or take-aways that can be used by the audience to reinforce and/or reflect.

Supporting tools and toolkits

Visual management tools and templates are a powerful way of encouraging middle management and supervisors to develop strong communicate and teamwork within the scope of their own teams.

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