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Trainiac
Legal

Privacy Policy

Last updated: 1 January 2025

1. Introduction

Trainiac (Pty) Ltd ("Trainiac", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and any other applicable South African legislation. By accessing our website or engaging our services, you acknowledge that you have read and understood this policy.

We collect personal information only where it is necessary for a lawful purpose related to a function or activity of Trainiac. We will not process your personal information in a manner that is incompatible with the purpose for which it was collected, and we take reasonable steps to ensure the accuracy, completeness, and currency of all personal information we hold.

2. Information We Collect

We may collect and process the following categories of personal information:

  • Identity information: your full name, job title, and the name of your employer or organisation.
  • Contact information: your email address, telephone number, and postal or physical address.
  • Correspondence: any messages, enquiries, or communications you send us through our website or by email.
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform, and other technology identifiers on the devices you use to access our website.
  • Usage data: information about how you use our website, products, and services, including pages visited, links clicked, and time spent on pages.

We do not knowingly collect personal information from children under the age of 18 without the consent of a competent person as defined in POPIA. If you believe we have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to remove it.

3. How We Use Your Information

We process personal information for the following purposes:

  • To respond to enquiries and provide information about our services.
  • To conclude and perform contracts for the provision of learning design, training, and consulting services.
  • To comply with our legal and regulatory obligations, including obligations under POPIA, the Companies Act, and applicable tax legislation.
  • To analyse website usage and improve the functionality and content of our digital platforms.
  • To send you marketing communications about our services where you have consented to receive such communications or where we have another lawful basis for doing so.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis on which we intend to process your information.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your personal information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided that those parties agree to keep this information confidential and to process it only on our instructions and in accordance with applicable data protection law.

We may also disclose your personal information where we are required to do so by law, regulation, court order, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of Trainiac, our clients, or others.

5. Your Rights

Under POPIA, you have the right to request access to the personal information we hold about you, to request correction of inaccurate information, to object to the processing of your personal information, and to request the deletion of your personal information in certain circumstances. To exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within a reasonable time and in any event within 30 days of receipt.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or damage. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

For questions about this policy, contact hello@trainiac.com.