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There is huge value in an organisation where employees have an understanding of their role, what is expected of them, and what the organisation is driving towards. We are a catalyst for this. We build end-to-end strategic learning and change solutions for you so that your business performs better. Change is driven by understanding. Understanding is achieved through learning.
We have developed a simple model of how to get people to understand. We call it the Science of Understanding.
These gaps are often what is standing in the way of the organisation achieving its goals. We hunt these gaps down and close them with Understanding. Closing these gaps will deliver a change to the performance of your people, we call this Gapenomics. We will shift behaviour in order to shift your bottom line.
Every organisation on earth is made up of people. Most organisations
(we actually think it is all) have people who have a gap in their Knowledge, Skills or Attitude. The trends we see are that these gaps are almost always linked to competence: Gaps manifest in a reduction in productivity and disengagement.
Visible traits would typically be:
In our experience, all three are often linked.
What do they NEED to know to Close the Gap?
Once you know who you are talking to the next step is understanding what they need to know. We call this Understandable Content.
Understandable content is rooted in two things, The Gap it is designed to fill and the audience it needs to move from A to B. The first step is a clear link to The Gap, put another way, what is the business challenge. This is translated into a clear and simple learning outcome. The thing your people need to understand to deliver their Aha moment and close The Gap.
The next step is to deliver your Understandable Content in an intentional and engaging way. We believe adult learning is simple; don’t tell them. If people figure it out for themselves they learn faster and retain it longer. Good learning is engaging and novel. No one likes to feel stupid. So when people do not understand they often keep quiet. We make it meaningful and easy to understand so that people get it.
We design the patterns of the learning depending on the audience and the business objectives. Are they the people who are doing it or do they just need to know about it. What do the time frames, business context and the learning environment look like? We look to see if we are delivering theory or teaching people to apply. Based on all this, we create a blend of learning delivered with the right tools. We know that when you make the experience fun and interactive people can learn without learning.
Moments where you can actually see the look on people’s faces when they get it. A light goes on. Our impact is adoption, where we close the significant gap by moving people from A to B.
Proper engagement requires seeing and feeling. We’ve designed heightened learning for over a million people, in 20+ countries, for 18+ years.
We have completed 1000+ projects for 38 of the top 100 organisations on the JSE and 19 of the Fortune 500. Our work has touched over a million people across 20 countries, delivered in over 1,5 million hours of Instructional Design. But don’t just take our word for it, Forrester Research has referenced our work 5 times.
